Terms of Service

01 Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website at valeoysaguirre.com (the "Site") and all professional services provided by Valeo Ysaguirre ("Company," "we," "us," or "our"), including tax preparation, tax strategy, accounting, and bookkeeping services.

By accessing our website, submitting a contact form, scheduling a consultation, signing an engagement letter, or otherwise engaging our services, you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

02 Services Description

Valeo Ysaguirre provides the following professional financial services to individuals and small businesses:

• Tax Preparation: Preparation and filing of federal and state income tax returns for individuals, self-employed persons, partnerships, S-corporations, LLCs, and other business entities.
• Tax Strategy: Year-round proactive tax planning, consultation, and advisory services designed to legally minimize tax liability and optimize financial outcomes.
• Bookkeeping: Ongoing maintenance of financial records, account reconciliation, income and expense tracking, payroll management, and related bookkeeping services.
• Accounting: Preparation of financial statements, cash flow analysis, budgeting, business financial consulting, and related accounting services.

The specific scope of services provided to each client will be defined in a separate written engagement letter or service agreement. These Terms apply to all such services. In the event of a conflict between these Terms and a specific engagement letter, the engagement letter shall control with respect to the specific services described therein.

03 Client Responsibilities

To enable us to provide accurate, complete, and timely services, you agree to the following responsibilities:

• Accurate Information: You will provide all information, documents, records, and data that are accurate, complete, and truthful to the best of your knowledge. You acknowledge that our work product relies entirely on the accuracy of the information you provide.
• Timely Delivery: You will provide all required documents, records, and information by the deadlines communicated by Valeo Ysaguirre to ensure timely filing and compliance with all applicable deadlines.
• Review of Work Product: You are responsible for reviewing all completed tax returns, financial statements, and other work products before signing or authorizing submission. Your signature or approval constitutes confirmation that the information is accurate and complete.
• Legal Compliance: You will comply with all applicable laws and regulations and will not use our services for any unlawful, fraudulent, or deceptive purpose. You acknowledge that Valeo Ysaguirre will not participate in or facilitate any activity that violates tax laws or regulations.
• Record Keeping: You are responsible for maintaining your own copies of all tax returns, financial records, and documents. While we retain copies as described in our Privacy Policy, we are not your primary record keeper.
• Notification of Changes: You will promptly notify us of any material changes in your financial situation, business structure, or other circumstances that may affect the services we provide.
• Cooperation: You will cooperate fully with our team and respond to requests for information or clarification in a timely manner.

04 Engagement & Scope of Work

Our professional relationship is established through a written engagement letter that specifies the services to be performed, applicable fees, timelines, and any additional terms specific to your engagement. Services outside the agreed scope will require a separate authorization and may be subject to additional fees.

No Attorney-Client Relationship: Valeo Ysaguirre provides tax preparation, accounting, and bookkeeping services. We are not a law firm and nothing in our communications or services constitutes legal advice. For legal matters, you should consult a qualified attorney.

No Guarantee of Results: While we strive to maximize your financial outcomes, we cannot and do not guarantee specific tax refund amounts, deduction amounts, or other financial results. Results depend on your individual financial circumstances and applicable law.

Third-Party Reliance: We rely on information provided by you and third parties (such as the IRS, financial institutions, and employers). We are not responsible for errors resulting from inaccurate, incomplete, or untimely information provided to us.

05 Fees, Payment & Billing

• Fee Schedule: Our fees are outlined in your engagement letter and may vary based on the complexity and scope of services. We reserve the right to update our fee schedule with reasonable advance notice.
• Payment Terms: Unless otherwise specified in your engagement letter, payment is due upon completion and delivery of services. For ongoing services, invoices are due within 15 days of receipt.
• Late Payment: Accounts outstanding beyond 30 days from the invoice date may be subject to a late fee of 1.5% per month (18% annually), or the maximum rate permitted by applicable law, whichever is less.
• Returned Payments: A fee of $35 will be assessed for any returned check or failed electronic payment.
• Withholding of Work Product: We reserve the right to withhold delivery of completed work product until all outstanding fees are paid in full.
• Refund Policy: Due to the professional nature of our services, fees paid for completed services are generally non-refundable. If you have a concern about the quality of services rendered, please contact us within 30 days of delivery to discuss a resolution.
• Taxes: All fees are exclusive of applicable sales taxes, if any, which will be added to your invoice as required by law.

06 Confidentiality

We understand that the financial information you share with us is highly sensitive and confidential. We are committed to maintaining the strictest confidentiality with respect to all client information in accordance with:

• IRC §7216 and Treasury Regulation §301.7216 governing disclosure and use of tax return information
• Our professional ethical obligations as tax preparers
• Applicable federal and state privacy laws
• Our Privacy Policy

We will not disclose your confidential information to any third party except as expressly authorized by you in writing, as required by law, or as necessary to provide our services (e.g., filing your return with the IRS or applicable state agency).

This confidentiality obligation survives the termination of our professional relationship and remains in effect indefinitely.

07 Intellectual Property

Our Content: All content on the Valeo Ysaguirre website, including but not limited to text, graphics, logos, images, and design elements, is the property of Valeo Ysaguirre and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

Your Data: You retain all ownership rights to the financial data, documents, and information you provide to us. By providing such information, you grant us a limited license to use it solely for the purpose of providing our services to you.

Work Product: Tax returns, financial statements, reports, and other work product prepared specifically for you are delivered to you upon payment of applicable fees. We retain the right to use anonymized, aggregated data for internal quality improvement and business development purposes.

08 Disclaimers & Limitations

Specifically, we disclaim:

• Any warranty that our website will be uninterrupted, error-free, or free of viruses or other harmful components
• Any warranty regarding the accuracy, completeness, or timeliness of general information on our website
• Any responsibility for actions taken based on general website content without a formal engagement
• Any guarantee that tax positions taken will not be challenged by the IRS or other tax authorities

Tax laws are complex and subject to change. While we stay current with applicable law, we are not responsible for changes in law that occur after services have been rendered.

09 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VALEO YSAGUIRRE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO OUR SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO VALEO YSAGUIRRE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation does not apply to liability arising from our gross negligence, willful misconduct, or fraud, or to the extent prohibited by applicable law.

10 Indemnification

You agree to indemnify, defend, and hold harmless Valeo Ysaguirre, its principals, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your provision of inaccurate, incomplete, or false information to us
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any third-party claim arising from your use of our services

11 Termination

By You: You may terminate our engagement at any time by providing written notice. You will remain responsible for payment of all fees for services rendered up to the date of termination.

By Us: We reserve the right to terminate or suspend our services at any time for cause, including but not limited to: non-payment, provision of false or fraudulent information, requests to perform services that violate applicable law or professional standards, or conduct that is disrespectful or threatening to our team.

Effect of Termination: Upon termination, we will provide you with copies of your documents and completed work product (to the extent paid for). Confidentiality obligations and any provisions that by their nature should survive termination will continue in full force and effect.

12 Dispute Resolution

Informal Resolution: We encourage you to contact us first at info@valeoysaguirre.com to resolve any concern or dispute. Most issues can be resolved quickly and amicably through direct communication.

Mediation: If informal resolution is unsuccessful, both parties agree to attempt to resolve the dispute through non-binding mediation before pursuing other remedies. The cost of mediation shall be shared equally.

Arbitration: If mediation fails, disputes shall be resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA). The arbitration shall be conducted on an individual basis; class actions are not permitted. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Exceptions: Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending dispute resolution.

13 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Valeo Ysaguirre is registered to conduct business, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts of competent jurisdiction.

14 SMS & Mobile Messaging Terms

By opting in to SMS communications from Valeo Ysaguirre, you agree to the following terms governing our mobile messaging program:

14.1 Description of SMS Use Cases

Valeo Ysaguirre uses SMS (text message) communications for the following specific business purposes:

• Appointment & Consultation Reminders: Automated and manual reminders for scheduled consultations, tax preparation appointments, and follow-up calls.
• Tax Deadline Alerts: Timely notifications of upcoming IRS and state tax filing deadlines, estimated payment due dates, and extension deadlines relevant to your account.
• Document Requests: Notifications when we need additional documents, signatures, or information to complete your services.
• Completion Notifications: Alerts when your completed tax return, financial statements, or other deliverables are ready for your review and approval.
• Service Updates: Important updates about your active service engagement, including status updates and action items requiring your attention.
• Promotional Messages: Occasional messages about new services, tax planning tips, or seasonal offers — sent only to clients who have explicitly opted in to marketing communications and only in compliance with all applicable laws.

14.2 Opt-Out Instructions

• STOP: Reply STOP to unsubscribe from all SMS messages immediately.
• HELP: Reply HELP for assistance or contact info@valeoysaguirre.com.
• Re-enrollment: To resume SMS communications after opting out, simply reply START or contact us to re-enroll.

14.3 Message & Data Rate Disclosure

14.4 Carrier Liability Disclaimer

• Carrier Not Liable: Mobile carriers (including but not limited to AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your mobile carrier and is outside the control of Valeo Ysaguirre.
• No Carrier Endorsement: Wireless carriers do not sponsor, endorse, or administer this SMS program. All inquiries should be directed to Valeo Ysaguirre, not your carrier.
• Service Availability: SMS messaging is available on most U.S. carriers. Valeo Ysaguirre is not responsible for any delays, failures, or errors in SMS delivery caused by factors outside our control, including carrier outages, network congestion, or device compatibility issues.

14.5 Customer Support Contact for SMS

For any questions, issues, or requests related to our SMS messaging program, please contact our support team:

• Email: info@valeoysaguirre.com — include "SMS Support" in the subject line
• Website: valeoysaguirre.com/contact
• Reply HELP: Text HELP to any message from us for immediate assistance instructions

We aim to respond to all SMS-related inquiries within one (1) business day.

15 Age Restriction

• Age Verification: By using our website or services, you represent and warrant that you are at least 18 years of age. If you are under 18, you are not permitted to use our website, submit any forms, or engage our services in any capacity.
• Minors: We do not knowingly collect personal information from or provide services directly to individuals under the age of 18. If you are a parent or guardian engaging our services on behalf of a minor (e.g., for dependent tax purposes), you represent that you are the adult responsible party.
• SMS Age Restriction: You must be 18 years of age or older to opt in to SMS communications from Valeo Ysaguirre. By providing your mobile number and consenting to SMS, you confirm that you are 18 or older.
• Remediation: If we discover that a user under 18 has submitted personal information, we will promptly delete such information from our records and terminate any associated account or engagement.

16 Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any portion of the site or its related systems
• Upload or transmit viruses, malware, or other malicious code
• Scrape, crawl, or harvest data from our website without express written permission
• Use automated tools to access or interact with our website in a manner that places excessive load on our servers
• Reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission
• Impersonate Valeo Ysaguirre or any of its personnel

We reserve the right to deny access to our website to anyone who violates these terms.

17 Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice through our website or email. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

18 Contact Us

If you have any questions about these Terms of Service, please contact us: